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digital comb-overs and part-time punks
I agree with "personalisation, relevance" wholeheartedly. One look at Google (if logged in with a Google account) tells us how they have personalisation at the heart of their goals, including YOU adapting your own rankings, and delivered ads as a result of your continually narrowing profile, based on what you choose, of course.
But "transparency, authenticity, humanity" I'm not totally seeing how you are deriving that, not yet anyway. I know it is fashionable to talk about transparency and authenticity but I need your help in convincing me how that will be important to Joe average on their Sky + box.
humanity, well while corporations and brands are trying to automate stuff - like responding - we as humans are desperately seeking real time human interaction with real people sort of thing.
Remains to be seen if it is a political phase (blame culture) that will pass, I don't know.
Look at Zimbabwe or China, you can pull the wool easily, and still crack on.